Troubleshooting

Problem	What to try
App will not open	Install from the latest download at autosamplr.com, then launch the installed app.
Missing models	Open Settings > Install audio models and install the required rows.
Slow runs	Use Faster or Mix Only, or leave Device set to Auto.
Audio import fails	Try another local audio file first.
Video import fails	Confirm the video has sound and use a .mp4, .mov, or .m4v file. If it still fails, export audio from the video first.
Web link import fails	Retry the link, try without a VPN, or use a local file. The source may be private, blocked, unavailable, or unsupported.
No audio	Check Settings > Audio output and your system output device.
No MIDI	Reconnect the controller, then choose it in Settings > MIDI input.
Ableton cannot find samples	Reopen the source export or restore cache, then use File > Collect All and Save in Ableton.
Export is restricted	Check whether the app is in public trial mode.

For support logs, choose Help > Open Log Folder. The log file is also at ~/.autosamplr/logs/autosamplr.log.