Troubleshooting

Problem	What to try
App will not open	Install from the latest download at autosamplr.com, then launch the installed app.
Windows update will not install	Close AutoSamplr and any AutoSamplr command-line process, then choose Retry. Run only one installer at a time.
Missing models	Open Settings > Install audio models and install the required rows.
Slow runs	Use Faster, turn off Stem Separation for a Mix run, or leave Device set to Auto.
Audio import fails	Try another local audio file first.
Video import fails	Confirm the video has sound and use a .mp4, .mov, or .m4v file. If it still fails, export audio from the video first.
Web link import fails	Retry the link, try without a VPN, or use a local file. The source may be private, blocked, unavailable, or unsupported.
Multiple-source run is refused	Turn off Stem Separation to create one intact layer per source, or use Batch Mode for separate stem-separated kits.
No audio	Check Settings > Audio output and your system output device.
No MIDI	Reconnect the controller, then choose it in Settings > MIDI input.
Ableton cannot find samples	Reopen the source export or restore cache, then use File > Collect All and Save in Ableton.
Export is restricted	Check whether the app is in public trial mode.

For support logs, choose Help > Open Log Folder. The log file is also at ~/.autosamplr/logs/autosamplr.log.